A reader writes:
I have two I.T. employees who like to wear headphones, not earbuds, at their desks during business hours. It’s awkward when someone approaches them for support and there’s a brief waiting period for the employee to remove the headphones and acknowledge the person. I find this unnerving when I approach either of them and have to wait, and suspect many of my users may feel the same. In addition, I think it simply looks bad for I.T. support.
I met with one of those employees today to discuss my management rule to use earbuds instead. 10 minutes after this meeting, I saw this employee with the headphones on in complete disregard. This employee was quite upset when I reminded him that we had just discussed it. He stated there wasn’t a company policy about it. At this point, I told him this was my rule and he then made a beeline to HR. So, can a manager make department rules? Do we have that flexibility?
I answer this question — and four others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.
Other questions I’m answering there today include:
- I saw my coworker with the spouse who assaulted her
- My manager is asking me for twice-a-day reporting on how I’m spending my time
- I don’t want to tell my manager what I’m getting physical therapy for
- Should I let a company know that I’m declining their offer because of how long they took to get it to me?
I don’t want my employees to wear headphones was originally published by Alison Green on Ask a Manager.
from Ask a Manager http://bit.ly/2JyIhyU
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