A reader writes:
I’m a nurse and I work with several nursing assistants. I have no authority to hire them, fire them, or implement any kind of substantive rewards or consequences, but I am responsible for their work.
Most of them are great. One, however, is extremely unpleasant to deal with. If I ask her to do something, she will scowl and mutter darkly about how busy she is and how unreasonable I am. Sometimes she yells at me and sometimes she outright refuses simple requests. I do a lot of work that should be hers because it’s easier than having a fight every time. She also bullies the other nursing assistants, talks inappropriately to patients about her personal problems and weird conspiracy theories, and the entire atmosphere of the unit is tense and miserable when she’s around.
I am at my wit’s end. Every time I try to initiate a conversation about her attitude, she scowls and mutters and walks away. I have talked about this issue with my manager and the director of nursing, but all they ever do is talk to her, and it doesn’t change anything. I would fire this woman in a heartbeat if it were my decision, but it’s not, and I don’t know what to do. Do you have any ideas?
I answer this question — and four others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.
Other questions I’m answering there today include:
- Am I being a doormat?
- My company just hired back the person I replaced
- My boss was about to promote me, and then he got fired
- Should I be paid for my whole resignation period if my employer has me leave earlier?
I can’t fire my awful assistant was originally published by Alison Green on Ask a Manager.
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